Issue

Some users have reported that files downloaded via the Tacho5Safe device are not uploading to TachoSafe Web when using the mobile application on Android devices.

Cause

A new Android version was recently released, and the older version of the TachoSafe mobile application is no longer compatible with it. As a result, the file transfer from the Tacho5Safe device to the cloud (TachoSafe Web) fails.

Solution

We have released a new version of the TachoSafe mobile application that is fully compatible with the latest Android updates.

? What You Need to Do:

All Android users who use the Tacho5Safe device to download driver card and tachograph data must update the mobile application (https://play.google.com/store/apps/details?id=com.svt.tachosafe.tacho5afe&hl=en&pli=1) to the latest version.

  1. Open the Google Play Store on your Android phone or tablet.

  2. Search for "TachoSafe".

  3. Tap "Update" (or "Install" if not already downloaded).

  4. Once updated, reconnect your Tacho5Safe and resume your normal workflow.