If you see this error message:
| MSG011: Authentication error: Tachograph authentication has expired or has been closed. A valid company card, control card or workshop card is inserted in the Tachograph. |
And if there is a company / workshop / control card inserted in the tachograph then the download won't work.
You have to remove the company / workshop / control card from the tachograph for that the remote authentication to work properly.
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