Troubleshooting

Indicator messages on the device display
If you encounter any errors on the device's display please refer to the TachoSafe Connect User Manual EN,  Troubleshooting (Chapter 6). If the device s...
Wed, 6 Aug, 2025 at 3:11 PM
Network connection/upload failed
The TachoSafe Connect device attempts to search for and connect to an available mobile network after a tachograph/driver card download, or after a USB is pl...
Wed, 6 Aug, 2025 at 3:04 PM
Retrieving log files for debug purposes
Sometimes, our support team may ask you to send the device’s log file to help troubleshoot issues — especially when new tachograph models or card types are ...
Wed, 16 Jul, 2025 at 2:38 PM