You can access the FW update here: if you are a manager.

  1. If the Terminal is online or online but in roaming
  2. Check if the terminal is really online with the button in the first row.
  3. Update the terminal with the latest FW available online.

Note: GPRS2 units produced before 2020-04-08 can't be updated online. If you want to update this units open a ticket on freshdesk for them.