FAQ

Terminal not found
If you can't find the terminal in the RDU manager: 1. If it is visible in the website check if there is a company card assigned to the terminal The...
Wed, 7 Mar, 2018 at 2:34 PM
Upload files to IDHA
Log in to IDHA with your account, username and password. Go to the Account menu (1.) -> Additional services (2.) click the +Add.... button Search for ...
Wed, 4 Mar, 2020 at 10:43 AM
RDU GPRS2 / GPRS3 / 4G / uRDDv2 Blinking table
When you see some blinking on the download unit then you can connect the unit to the computer and start the ConfigurationTool to see the errors flags that a...
Thu, 20 Jan, 2022 at 10:04 AM
Terminal moved to another tachpgraph
If you are moving the terminal from on truck to another then you should delete the downloaded tachograph and driver card data from the terminal. You can do ...
Wed, 11 Jul, 2018 at 3:56 PM
Company card not locked in
If you see this error message This means that the companies company card that you are using for download wasn't locked in to the tachograph. If you...
Thu, 9 Aug, 2018 at 8:39 AM
Smart card reader disappears in windows
If you encounter that the smart card reader disappears or the smart card reader service stopes working then you need to disable the USB selective suspending...
Wed, 29 Sep, 2021 at 8:35 AM